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STATUTORY COMPLIANCE & PASSENGER PROTECTION

Driver Misconduct & Incident Report Form

We enforce a strict Two-Way Zero Tolerance Policy. All submitted complaints are recorded in our statutory ledger, investigated by our operator team, and escalated to Wiltshire Council Licensing where appropriate.

⚖️ Regulatory & Fair Use Notice: All genuine complaints are investigated thoroughly in complete good faith, and serious driver misconduct is escalated to Wiltshire Council Fleet Licensing (fleet.licensing@wiltshire.gov.uk). Please note that submitting false, malicious, or groundless accusations to cause harm or evade fares is strictly prohibited and results in an immediate permanent platform ban.